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Stop help desk fraud before it startstranslated

More than four out of five data breaches (81%) involve compromised credentials, and social engineering attacks targeting help desks have surged dramatically. Recent incidents underscore this threat: tech support fraud resulted in nearly $600 million in losses in 2025 alone, healthcare IT help desks faced sophisticated impersonation scams, and the MGM Resorts cyberattack originated from social engineering targeting help desk employees.

Protecting your organization demands more than trust. It requires secure, verified interactions beyond just phishing-resistant, looking at the entire identity lifecycle to protect against multi-factor authentication (MFA) bypass attacks.translated

Comprehensive security across the credential lifecycletranslated

RSA Help Desk Live Verify (patent pending) is one of the core components of RSA® ID Plus, the industry’s most complete secure passwordless access management platform. RSA Help Desk Live Verify complements secure enrollment, identity recovery, and ID verification by safeguarding critical help desk interactions across all user touchpoints.

  • Bi-directional trust: Mutual authentication ensures help desk teams and users can confidently verify each other’s identities, eliminating impersonation threats and tech support scams.
  • No shared secrets. Fully passwordless: Users never need to disclose PINs or personal secrets to admins to verify their identities. Passwordless authentication eliminates vulnerabilities, reduces risks, and provides frictionless interactions, securely protecting users from malware, trojans, ransomware, and phishing.
  • Smart, real-time threat detection: Identify threats instantly through Adaptive Access capabilities and continuous anomaly detection with RSA® Risk AI. Intelligent policies proactively secure support workflows against fraud and risky behaviors while safeguarding mobile authentication processes from malware, trojans, and more with RSA® Mobile Lock.
  • Built for your workflows: RSA ID Plus provides a comprehensive set of API calls to seamlessly integrate RSA Help Desk Live Verify into existing help desk frameworks or custom workflows. This integration facilitates controlled and secure verification processes, enhancing operational efficiency and enabling organizations to embed strong security directly into their existing infrastructure.

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Protection across all channels and transactionstranslated

RSA Help Desk Live Verify secures interactions regardless of location: whether users are in the office, working remotely, or in the field, the solution provides a simple, secure way to assure identities. RSA Help Desk Live Verify also protects high-risk, high-value transactions that can occur after login, such as wire transfers and real-time payments through context-aware, intelligent verification.

Work better. Be safer.

RSA Help Desk Live Verify provides identity verification in seconds. Spend less time waiting and get the help desk resolution you need when you need it. The solution helps create stronger organizational confidence and security with a nearly instantaneous process.

Built for trust. Designed for simplicity.

Secure at every step, instantly passwordless, and intelligently adaptive, RSA Help Desk Live Verify reshapes your help desk interactions, offering exceptional security, seamless simplicity, and improved productivity.

Get RSA Help Desk Live Verify

Stop help desk fraud before it starts. Contact us today to learn how to deploy RSA Help Desk Live Verify or get a demo tailored to your organization.translated

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