RSA Help Desk Live Verify Demo Videos
<h2>IT help desks need help</h2>
RSA Help Desk Live Verify (patent pending) helps keep organizations safe from ransomware, social engineering, and technical support scams. Part of <a href="”/products/id-plus/”">RSA ID Plus</a>, the first-of-its-kind feature uses bi-directional identity verification to ensure that both users and IT staff are who they say they are, protecting against attackers impersonating users or help desk agents.
Read on for more information about RSA Help Desk Live Verify, why the solution matters, and watch our demo videos to see the capability in action:
<h2>Why do organizations need to stop technical support scams?</h2>
Organizations like Scattered Spider are targeting IT help desks for a number of reasons:
<ul>
<li>It’s easier to socially engineer a human operator than it is to break multi-factor authentication (MFA)</li>
<li>IT help desks have wide cybersecurity latitude and can create new accounts, reset passwords, suspend MFA, or take other actions that can affect an organization’s security posture and precede a ransomware attack</li>
<li>Technical support scams can cause significant harm. Victims of IT help desks attacks include <a href="”https://www.bleepingcomputer.com/news/security/marks-and-spencer-breach-linked-to-scattered-spider-ransomware-attack/”">Marks & Spencer</a> which lost hundreds of millions of dollars. Scattered Spider used the same tactic on <a href="”https://www.reuters.com/business/caesars-entertainment-paid-heavy-ransom-after-cyberattack-bloomberg-news-2023-09-13/”">MGM Resorts and Caesars Entertainment Group’s</a> help desks and launch ransomware attacks that cost hundreds of millions of dollars in <a href="”https://therecord.media/mgm-resorts-cyberattack-cost-millions”">losses</a> and <a href="”https://therecord.media/mgm-agrees-45-million-payment-data-breach-ransomware-victims”">fines</a>. Threat actors have also targeted <a href="”https://www.hhs.gov/sites/default/files/help-desk-social-engineering-sector-alert-tlpclear.pdf”">healthcare</a> IT help desks.</li>
</ul>
<h2>RSA Help Desk Live Verify Demos</h2>
<span data-teams="”true”">The following demos show three different scenarios where RSA Help Desk Live Verify can establish mutual trust for both end-users and admins:</span>
<ol>
<li>In the office</li>
<li>On location</li>
<li>Remote / in the field / customer authentication use cases</li>
</ol>
<h3>RSA Help Desk Live Verify – In the office use case</h3>
<div style="”padding:" 56.25% 0 0; position: relative;”><iframe style="”position:" absolute; top: 0; left: width: 100%; height: 100%;” title ="”Live" verify demo – password reset” src ="”https://player.vimeo.com/video/1071747210?h=e7526f29a1&badge=0&autopause=0&player_id=0&app_id=58479″" frameborder="”0″"></iframe></div>
<script src=”https://player.vimeo.com/api/player.js”></script>
<h3>RSA Help Desk Live Verify – On location use case</h3>
<div style="”padding:" 56.25% 0 0; position: relative;”><iframe style="”position:" absolute; top: 0; left: width: 100%; height: 100%;” title ="”Help" desk live verify – remote user” src ="”https://player.vimeo.com/video/1078292363?h=8103cf5109&badge=0&autopause=0&player_id=0&app_id=58479″" frameborder="”0″"></iframe></div>
<script src=”https://player.vimeo.com/api/player.js”></script>
<h3>RSA Help Desk Live Verify – Remote use case</h3>
<div style="”padding:" 56.25% 0 0; position: relative;”><iframe style="”position:" absolute; top: 0; left: width: 100%; height: 100%;” title ="”Help" desk live verify demo – tech support scam bidirectional” src ="”https://player.vimeo.com/video/1078283078?h=812cc351e5&badge=0&autopause=0&player_id=0&app_id=58479″" frameborder ="”0″"></iframe></div>
<h2><script src="”https://player.vimeo.com/api/player.js”"></script></h2>
<h2>Learn more about RSA Help Desk Live Verify</h2>
Want to learn more about RSA Help Desk Live Verify? <a href="”/contact/”">Contact us</a> or <a href="”/contact/id-plus-free-trial/”">start your free ID Plus trial</a> today.
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